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Author Topic: My phone froze & locked up while asleep!  (Read 1008 times)
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ageffner
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« on: December 02, 2008, 02:53:42 PM »

So this morning I wake up, see I'm running late and pissed that my alarm didn't go off on the Touch Pro.

Turns out I can't wake up the phone. (And I thought I was tired).  Ultimately had to do a soft reset.

Has this happened to anyone?

BTW - I had NO other active apps running, so memory usage was below 40%.  The last time I had soft booted the device was probably about 1 week earlier.

As much as I love the phone, I am not a fan of Window's memory leak issues which require you to periodically soft-boot.  At least with my Treo 650, I only had to reboot it like once every few months when it acted goofy on me.  (Yes, that is the technical description, goofy).

Now I have to worry if my alarm will go off and wake me up going forward.

Adam    

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tom108
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« Reply #1 on: February 11, 2009, 07:50:57 AM »

this has happened to me several times including this morning. it is stuck in a deep sleep and wont wake up the dpad lights and others are solid. i had to yank the battery then reboot. if you notice it drains the battery fast while this happens.
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nuro
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« Reply #2 on: February 12, 2009, 01:33:35 AM »

i had this issue with the first TP i had and a hard reset fixed it, the second tp i got i did a gardreset out of the box and never had the problem.
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MarkWF1
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« Reply #3 on: February 18, 2009, 07:37:23 PM »

O.K. so this is a known problem.. Any one keeping track of how common and recurrent it is?  First time for me.. Scared me,  I just got the phone not less then a week ago.


Thanks

MarkWF1   
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MarcD
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« Reply #4 on: February 24, 2009, 10:56:00 AM »

This same exact freeze happened to me twice in a week about a month ago...one time it was just sitting on my car seat and i picked it up to use it and it was frozen...then next time it froze over night while i ws sleeping...i had to pull the batery both times to get it workin again

ever since then, i try to do a soft reset about once every two days, it keeps my TP running smooth at all times.
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ned23
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« Reply #5 on: February 25, 2009, 03:58:46 PM »

So this morning I wake up, see I'm running late and pissed that my alarm didn't go off on the Touch Pro.

Turns out I can't wake up the phone. (And I thought I was tired).  Ultimately had to do a soft reset.

Has this happened to anyone?
{...snip...}
Now I have to worry if my alarm will go off and wake me up going forward.

Adam

Yes, it has happened to me a couple of times.  I would suggest rebooting it before you go to bed and think about getting a back-up alarm.

Remember this phone is running on the WINDOWS Mobile operating system.  The device is more like a small computer than a phone. It has all kinds of device drivers and background processes and services running all the time.

Windows Mobile locks up occasionally, just like any other Windows and has to be restarted.  Particularly after running for a long time. 
« Last Edit: February 25, 2009, 04:00:39 PM by ned23 » Logged
Hawkowl
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« Reply #6 on: March 12, 2009, 10:28:17 PM »

Touch wood has never happened to me.
I've had my phone for about 3 weeks and use the alarm every morning..
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echomatics
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« Reply #7 on: March 13, 2009, 10:31:42 AM »

Have has this happen to me once as well.
Just did a soft restart...
Now I do a soft restart a couple times a week to keep it running smooth.
I did not know about the hard restart out of the box to fix a crap load of issues and now I am not sure I want to loss all of my programs and need to re-install all of the dam cab's again.

Dumb question...How you hard reset your phone?

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Nannybear
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« Reply #8 on: March 24, 2009, 03:10:25 PM »

Happened to me for the first time today! Scared the heck out of me. I thought I would have to get a new one. Then I thought it can't hurt if I do a soft reset and voila!! I had my phone back. Wheew close call! Cheers Jan
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daabbot
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« Reply #9 on: September 18, 2009, 03:21:46 PM »

i do a soft reset and it still does not work. just freezes up.i can turn it on and off usually but the touch screen only works for a limited time. then it locks up. wont let me answer phone calls or anything
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Nannybear
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« Reply #10 on: September 18, 2009, 03:29:15 PM »

I am not the expert, but might be time to do a hard reset...cheers Jan
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tkima1
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« Reply #11 on: September 18, 2009, 04:13:52 PM »

Yup, actually happened to me this wednesday. Third time in one year.

So, it's a known problem, which occurs once in a while. One of the cons of having the Touch Pro. You'll need to get used to it (like MAYBE 1 time a month - 1 time each two months. - if it happens more than 1,2 times a month, contact your service provider and ask them how to fix this problem)

Hope this helps.
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tkima1
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« Reply #12 on: September 18, 2009, 04:17:39 PM »

Dumb question...How you hard reset your phone?

Not a dumb question, but a rather common one.

Easiest way;
Start::Settings::System::Clear Storage::Follow on-screen instructions.
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« Reply #13 on: September 18, 2009, 11:52:14 PM »

Uh that was definitely asked back in March bro..lol
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« Reply #14 on: September 19, 2009, 05:23:14 AM »

ohh, lol! Well anyways, might be others wondering   Roll Eyes
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