HTC Touch Pro - Phone stuck in "Security Unlocked" screen

JordaN

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Phone stuck in "Security Unlocked" screen

« on: June 23, 2009, 10:39:43 AM »

I have seen on the Interent that you can load other roms on the phone and you need to get it into the mode I have now, but I was not attempting to do that at all. Yet now I can't get my Verizon HTC Touch Pro to turn on without immediatly going showing the following white/red/green/blue/white screen:

----------------------
Security unlocked

RAPH500
SPL-03.35.0000
MicroP-Raph (LED) v8182
MicroP-Raph (KEY) v0682
PSIC-Raph STAGE_EVT v20
----------------------

I have tried to press the reset button but I just see a screen flash saying "Loading" and "No Image File"


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TMerC

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CoolKiD

Re: Phone stuck in "Security Unlocked" screen

« Reply #1 on: June 23, 2009, 12:41:08 PM »

The "no image file" means you didn't load or flash a ROM. It looks like you have succesfully unlocked the phone if you see that screen, but you need to flash a custom ROM now (well you dont have to, but that's what the image file is).

So when you're in the 'tri-colored screen' you should be able to get out of it via soft reset. but if you're trying to flash a custom ROM over, then you need to properly add the .nbh file when using the ROM Update Utility (RUU).

Let me know I can help you with this.


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JordaN

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Re: Phone stuck in "Security Unlocked" screen

« Reply #2 on: June 24, 2009, 10:08:15 AM »

Thanks,

But even removing the battery and trying to start the phone gets me to this screen. I don't want to flash anything. I just want it to work normally.

I have tried the reset button on the bottom, but that did not help.


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TMerC

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CoolKiD

Re: Phone stuck in "Security Unlocked" screen

« Reply #3 on: June 24, 2009, 01:31:29 PM »

First off let me ask you, what were you trying to do in the first place if you weren't trying to flash a custom ROM?

Otherwise I believe you can fix all this via hard reset:

with the phone on -> hold the volume DOWN button and the ENTER button (the circle) -> then press the soft reset button with a stylus -> keep holding the volume DOWN and ENTER button until you see a message

If you don't want to hard reset or the hard reset isn't fixing the problem then I still have one more solution for you so let me know.


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JordaN

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Re: Phone stuck in "Security Unlocked" screen

« Reply #4 on: June 29, 2009, 07:20:31 PM »

It appears that the battery must have been defective because after letting it sit a day it would start and appear to charge, but then the battery would die within a couple of hours on a "full" charge. Once it drained I would get the same error again.

Verizon sent me a brand new phone (Only because they did not have the "Like New" in stock) and the phone worked with the new battery. If I put the old battery back in, then it would go right into the ROM loading screen.

I am keeping the new phone because my old one had a couple of scratches on it anyway.


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Atomic2Mod

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Sprint TP

Re: Phone stuck in "Security Unlocked" screen

« Reply #5 on: June 29, 2009, 07:55:21 PM »

I would have never guessed!! Good to know.

Congrats on getting a new phone!


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TMerC

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CoolKiD

Re: Phone stuck in "Security Unlocked" screen

« Reply #6 on: June 30, 2009, 12:25:21 AM »

Yeaah that sounds nuts. Battery must of have some serious issues. Good to hear you're all set though.


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